During service
Nothing slips through the rush.
Today: Orders, drinks and bill requests get lost between the table, the kitchen, the bar and the counter.
- Guests order from their table on their own phone: a menu with photos, in English or Hindi. Prefer a waiter? They take it on their phone.
- Each station gets only its dishes, on screen and on paper: kitchen, tandoor, bar.
- The right waiter hears it: drinks ready at the bar, guests waiting with nobody seating them, a table asking for the bill.
- A ticket that did not print shows on every screen until someone reprints it.
What you will measure: Time from ready to served, and tables waiting at the rush.
Bar · Table C4
2 Cold Coffee ready to serve
Sent to Ravi, the table's waiter · just now
Floor · Table P2
Guests waiting 5 min and nobody has seated them
Floor staff alerted
Table C7 asked for the bill
From the guest's phone · ₹2,340
Cashier and Ravi alerted
Kitchen ticket #142 did not print
The tandoor printer did not respond
Showing on every screen until it is reprinted
