Offline, plainly

When the internet drops

What keeps working in Mezmitra, what waits for the line to come back, and what your team does. We rehearse this with you, internet unplugged, before you go live.

A short drop, on each device

Nothing to set up. Changes are kept on the phone or tablet that made them and sent, in order and only once, when the connection returns.

Keeps working

  • New orders from the POS: counter, takeaway and dine-in
  • Accepting, starting, readying and serving orders
  • Marking dishes ready on the kitchen screen
  • Recording payments on an open bill: cash, UPI, card

Waits for the internet

  • Kitchen tickets and bills print once the line is back
  • Making and finalising bills, discounts, free dishes, refunds and anything needing a manager’s PIN
  • Once every staff screen is cut off, QR ordering pauses and guests are asked to order with a waiter
  • Reports, the UPI check, loyalty and wallet, menu and settings changes

A longer outage, with the outlet hub

The Continuity add-on: a PC at the outlet keeps service running over your Wi-Fi and sends everything to Mezmitra when the line returns. Staff switch to it from the banner.

Keeps working

  • Signing in on devices that were used online before
  • The menu, tables (seat, clean, free up) and the kitchen screen
  • New POS and waiter orders, order and dish status, reprinting tickets
  • Kitchen tickets and bills print on your printers
  • Bills: make, finalise (offline series, e.g. AGCH/2627/00001), print, and take cash, UPI, card or room payments

Waits for the internet

  • New delivery-app orders: enter them once the line is back
  • QR ordering (paused; guests order with a waiter)
  • Bill discounts, free dishes, refunds, loyalty points and wallet payments
  • Reports, the UPI check and settings

What your team does

  1. Check the router: open any website on the device. If only Mezmitra is stuck, ask for help from the lifebuoy.
  2. Keep going: orders, kitchen updates and payments are kept on the device. Tap the connection dot at the top of the screen to see how many are waiting.
  3. Down for more than a few minutes and the outlet hub is set up? Switch to it from the banner.
  4. When it is back, press Send now on every device and check Waiting reaches 0 on each.
  5. Anything refused: read why and redo it by hand if it is still needed. A change is never sent twice.

Every change made offline carries its own key, so a change that is sent again is never counted twice.

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